FAQ

General

It’s a software set out to help small organizations to improve efficiency.

Are you a consultancy service, or you bill your customers by hour? Are you worried and guessing where your organization is heading? Do you want to know what your employees are doing every day? What projects are being worked upon? What activities are being done? If you are on right track for a given project? If any answer is YES, then ONTime is perfect for you.

Please wait till you sign the contract, we will provide you the administration documentation. For login and enter timesheets, pl refer to the video provided on home page.

A module within officenonstop.com, ONTime is timesheet tracking system, hosted on cloud, which can give different kinds of reports and analytical insights.

Yes, sure! Try the demo: https://officenonstop.com/demo/ 

For all users, password is ‘password’. Please use ‘admin’ user first, to see all functionality. Then you can use regular user (e.g. bimal soni) to see how a normal employee can enter timesheet. Please dont change passwords for any account as multiple people might be using the demo at the same time.

Please note the content (users, passwords, projects, timesheet data) will be formatted every Monday to bring the demo to a clean state.

Please send an email to contact@officenonstop.com

Functionality

It wont take more than 30 mins to go thru the documentation and understand administration.

It takes hardly 10 sec to start/stop timesheet timer. Just login, select customer, project, activity and click on start button.

From employee details, to aggregate of all entities (employees, projects, customers, activities) 7 different kinds of reports can be generated as CSV files. Pl try downloading the same from demo website using admin user.

We are planning to develop ready-made analytics reports which can give different kinds of insights e.g. which project is consuming most of the efforts, who are top 10 defaulters in timesheet entry, activity wise effort breakup, timesheet compliance heatmap and much much more. The plan is to provide this as a premium feature in near future.

Activity is divided in stage and subactivity. For example, in “Design Development | Drawings”, design development is stage, and drawings is subactivity. This will help you to capture more data about timesheets.

Mobile application is not available yet, there are plans to develop the same in future.

It should not take more than 10 mins to learn how to enter timesheets.

If one doesn’t stop the timer (Stop timesheet), it will keep running in background on server until the user logs in again and stops it. In that case, timesheet will be truncated at midnight of same day of start time.

There is no upper limit to generate reports.

Just provide a list of user names and public static IP address of your company to us, we will block those users from accessing ONTime from any other place other than supplied IP address.

Admin user should be able to reset password for you.

Privacy

Its hosted on secure enterprise grade data center of Digital Ocean in India for fast access from India.

ONTime is multi-tenant system. It hosts multiple customers on same VM/hardware, but the database is separate for each customer.

No. We are not planning to release “On Prem” version since its difficult to deploy, maintain and upgrade.

Since the database is separate, data for every customer is private and secure.

Security & Stability

99.99% uptime promise for normal operations (excludes defects, software failure).

The VM/OS is properly installed and hardened according to security standards. Intrusion Detection System (IDS) is employed to detect any unwanted changes. Firewalls are setup and maintained. Various OS parameters are monitored regularly e.g. CPU, memory, disk usage etc. SSL/TLS is used for end to end encryption.

All data for all customers is being backed up daily.

Purchase & Billing

Send email to contact@officenonstop.com, we will call you back and work on it together.

Send your organization data (employee names, designation, projects, customers and activities) so we can set it up, and provide you userid and passwords for all users.

Simple. 20% discount.

Sure, we offer 1 month free trial with all features unlocked.

Yes, even for 1 month trial. Please connect with us for more details.

Support

1 working day  – response SLA (to acknowledge that we have received your problem ticket)

3 working days  – issue resolution

Send email to contact@officenonstop.com. In future, we are planning to deploy ticketing system which can be used to log problem/feature ticket.

contact@officenonstop.com

+91-90220-49868

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